Widerrufsrecht

Effective Date: June 25, 2026

At Bravixyxy, customer satisfaction is an important part of our service commitment. If you are not fully satisfied with your purchase, you may request a return under the conditions outlined below.

30-Day Return Window

Customers may request a return within 30 days of receiving their order.

To be eligible for a return:

The item must be unused and in its original condition.
All original packaging, labels, manuals, and accessories must be included.
Proof of purchase or order confirmation must be provided.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following products are generally not eligible for return:

Gift cards
Personalized or custom-made products
Downloadable digital products
Perishable goods
Products damaged due to misuse, negligence, or unauthorized modifications

Return Procedure

To initiate a return, please contact our support team at:

Email: info@bravixyxy.shop

Please include:

Order number
Customer name
Reason for return
Photos (if applicable)

Our support team will provide return instructions once the request has been reviewed.

Refunds

After the returned item has been received and inspected, customers will be notified regarding refund approval.

Approved refunds will be issued to the original payment method within 5–10 business days. Processing times may vary depending on the payment provider or financial institution.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery. We may request photographs to assist with verification and resolution.